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How to forward missed calls on Rogers, Bell, TELUS, Freedom and VoIP

Updated October 3, 2026

Short answer

To send only your missed calls somewhere else, turn on conditional call forwarding (also called “forward on no answer”, “busy” and “unreachable”) in your carrier’s account or phone settings, and set the forward-to number. Don’t use “forward all calls”, which skips your phone entirely. Rogers, Bell, TELUS, Freedom Mobile and most VoIP systems support it.

The three kinds of conditional forwarding

  • No answer: your phone rings for a set time, then the call forwards. This is the one that catches calls while you’re on a job.
  • Busy: you’re already on a call, so the new caller forwards instead of hearing a busy signal or voicemail.
  • Unreachable: your phone is off or out of signal (basements, rural sites, crawl spaces).

Turn on all three for the best coverage. With most carriers, the forward-to number replaces voicemail as the destination for unanswered calls.

How to forward missed calls on Rogers

Use Rogers call forwarding settings for unanswered / busy calls.

  1. Open your Rogers account or phone’s call settings and find Call forwarding.
  2. Turn on forwarding for unanswered calls (and busy / unreachable if available).
  3. Set the forward-to number to your forward-to number.
  4. Save, then use Test connection in Front&Center.

To turn it off later:

  1. Open Rogers call forwarding settings.
  2. Turn off unanswered / busy / unreachable forwarding (or clear the forward-to number).
  3. Save so missed calls stay on your phone or voicemail only.

Rogers support: https://www.rogers.com/support

How to forward missed calls on Bell

Use Bell call management / forwarding for missed calls.

  1. Sign in to your Bell account or open call settings on the phone line.
  2. Find Call forwarding or Call manager options for no answer / busy.
  3. Set those destinations to your forward-to number.
  4. Save, then run Test connection in Front&Center.

To turn it off later:

  1. Open Bell call forwarding / Call manager.
  2. Disable no-answer and busy forwarding (or remove the Front&Center number).
  3. Save your changes.

Bell support: https://support.bell.ca

How to forward missed calls on TELUS

Use TELUS call forwarding for unanswered and busy calls.

  1. Open TELUS My Account or your phone’s call settings.
  2. Locate Call forwarding — especially unanswered and busy.
  3. Enter your forward-to number as the destination.
  4. Save, then use Test connection in Front&Center.

To turn it off later:

  1. Open TELUS call forwarding settings.
  2. Turn off unanswered / busy forwarding.
  3. Save so calls no longer go to Front&Center.

TELUS support: https://www.telus.com/support

How to forward missed calls on Freedom

Use Freedom Mobile call forwarding for missed calls.

  1. Open Freedom account tools or the phone’s call settings.
  2. Enable call forwarding for unanswered (and busy if offered).
  3. Set the destination to your forward-to number.
  4. Save, then run Test connection.

To turn it off later:

  1. Open Freedom call forwarding settings.
  2. Disable unanswered / busy forwarding.
  3. Save your changes.

Freedom support: https://www.freedommobile.ca/en-CA/support

How to forward missed calls on VoIP / Internet phone

Most VoIP dashboards have “forward on no answer” rules.

  1. Open your VoIP provider’s admin portal (RingCentral, 3CX, Zoom Phone, etc.).
  2. Find call handling / ring groups / forward on no answer.
  3. Forward unanswered (and busy) calls to your forward-to number.
  4. Keep a normal ring time on your desk phones first — then forward.
  5. Save, then use Test connection.

To turn it off later:

  1. Open your VoIP call-handling rules.
  2. Remove or disable the forward-to forward-to number.
  3. Save so unanswered calls stay in your VoIP system.

How to forward missed calls on any other carrier

Any carrier works if it supports conditional call forwarding.

  1. Open your phone provider’s call-forwarding settings (app, portal, or phone menu).
  2. Enable forwarding for unanswered calls — and busy / unreachable if available.
  3. Set the forward-to number to your forward-to number.
  4. Do not set “forward all calls” unless you want every call to skip your phone.
  5. Save, then use Test connection in Front&Center.

To turn it off later:

  1. Open the same call-forwarding settings.
  2. Turn off unanswered / busy / unreachable forwarding to Front&Center.
  3. Save your changes.

Common mistakes

  • Forwarding all calls. Your phone never rings, and every call goes to the forward-to number.
  • A ring time that’s too short. If you can’t get your gloves off in time, give yourself a few more rings before it forwards.
  • Only setting “no answer”. Calls that come in while you’re on the phone or out of signal still go to voicemail.
  • Never testing it. Call your business line from another phone, let it ring out, and make sure the call lands where you expect.

Forwarding missed calls to an AI receptionist

With Front&Center you keep your business number. You verify the line, we give you a private routing number to use as the forward-to number, and the dashboard’s connection test rings your line to confirm the setup works. Setup shows the steps for your carrier. Hear it answer a call first.

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