Privacy Policy
This policy explains how Front&Center (“we”, “us”) collects and uses personal information when you use our website, dashboard, and phone receptionist service. We aim to follow Canadian privacy expectations (including PIPEDA and applicable provincial laws).
What we collect
- Account data: email, business name, profile/setup answers, owner/staff phone numbers
- Telephony data: caller ID, call times, duration, transcripts, and call summaries (we do not store call audio recordings by default)
- SMS content needed to run follow-ups and owner alerts
- Usage and device/log data needed to secure and operate the product
- Billing identifiers from Stripe (card numbers are handled by Stripe, not stored by us)
How we use information
To provide the receptionist, route and summarize calls, send SMS, notify business owners, bill subscriptions, prevent abuse, and improve reliability. We do not sell personal information.
Subprocessors
We use service providers to operate the product, including Twilio (voice/SMS), OpenAI (speech and language), Supabase (authentication), Stripe (payments), hosting providers (for example Vercel and Railway), and Resend (email alerts, if enabled). Some providers process data in the United States or other countries. By using the service, you understand that information may be transferred and stored outside Canada with contractual and technical safeguards appropriate for a SaaS product.
Cookies and similar technologies
We use cookies and similar technologies for sign-in sessions, security, and basic product operation. Our marketing pages may also use hosting/analytics tooling from our providers. You can control cookies through your browser settings; some features may not work if you block them.
Retention
Call records, transcripts, and related dashboard data are kept while your account is active so you can review them. After account closure, we delete or anonymize data within a reasonable period unless we must keep records for legal, security, or accounting reasons.
Your choices and rights
You can update business settings in the dashboard, cancel your subscription, and request access, correction, or deletion of personal information by emailing us. Depending on where you live, privacy laws may give you additional rights. We will respond to requests within a reasonable time.
Security
We use industry-standard safeguards appropriate to a small SaaS product (encrypted transport, access controls, least-privilege keys). No method of transmission or storage is perfectly secure.
Children
The service is intended for businesses, not for children under 13 (or the age required by local law). We do not knowingly collect personal information from children.
Changes
We may update this policy from time to time. The “Last updated” date at the top will change when we do. Continued use of the service after an update means you accept the revised policy.
Contact
Privacy questions or requests: support@frontandcenter.ca