Contact
Email support@frontandcenter.ca — we usually reply within one business day.
Keep your existing business number
You never replace the number customers already know — Front&Center only steps in when you can’t answer. Here’s how it works:
- Tell us your business number and verify it with a quick code, so we know the line is yours.
- We give you a private routing number. It’s not published anywhere — it’s just where your missed calls go.
- Turn on “no answer” forwarding with your carrier so unanswered calls forward to the routing number. We show you the exact steps for your provider during setup.
- Run the connection test from the dashboard: we ring your line, you let it go to Front&Center, and the receptionist confirms everything works.
Go-live checklist
- Start your trial and connect your business number (verify + forwarding)
- Finish Setup essentials (hours, staff phone, owner alerts)
- Run the missed-call connection test from the dashboard
- Set your services with prices or usual ranges, and write your after-hours message (Business setup)
- Connect Google or Outlook Calendar (Settings)
Where to find everything
| I want to… | Go to |
|---|---|
| Change the prices the AI quotes (fixed or a range) | Business setup → Services & booking |
| Change what callers hear when you're closed | Business setup → After-hours message |
| Approve each booking before it's confirmed | Settings → Call handling → When a caller books |
| Confirm or decline a held booking | Calendar |
| Choose text or email alerts, or get every call | Settings → Call handling → Bookings and alerts |
| Set what counts as an emergency, and who's on call | Settings → Emergencies and Transfers |
| Let the AI ask callers for photos | Settings → Photos from callers |
| Take deposits through Stripe | Settings → Deposits |
| Add notes or equipment to a customer | Calls → open a call → Customer file |
| See photos or a deposit from a caller | Calls → open the call |
| Connect QuickBooks, ServiceTitan or other software | Settings → Returning callers |
| Connect Jobber or HubSpot | Settings → Jobber / HubSpot |
| Fix answers the AI didn't know, or calls that went wrong | Train from misses |
| Turn the missed-call text on or off | Settings → Call handling |
| Add teammates | Team |
Not sure what your plan includes? See the plan comparison.
Billing
Manage or cancel anytime from Settings → Manage billing (Stripe portal). Every plan starts with a 14-day free trial (up to 200 caller minutes); cancel before it ends to avoid the first charge. Not happy after paying? Email us within 30 days of your first payment for a full refund.
More answers
See the FAQ for pricing, French, after-hours calls and integrations, or the step-by-step guide to forwarding missed calls on Canadian carriers.
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