SMS & call consent
For business owners (our customers)
By creating an account or starting a trial, you agree that Front&Center may send transactional SMS related to your account and inbound leads — for example, “action required,” appointment-request alerts, and callback reminders. These are service messages, not marketing blasts. Frequency varies with call volume. Message and data rates may apply. Where supported, reply STOP to opt out of owner-alert texts; reply HELP for help. You can also contact us at the email below.
For callers to your business line
When someone calls or texts a Front&Center number, they may speak with an AI receptionist for that business. Conversations may be transcribed and summarized for the business owner. After a missed call or appointment request, we may send an SMS from the business’s Front&Center number confirming next steps. Callers can reply STOP to opt out of further SMS from that number where carrier rules allow; reply HELP for help. Reply START to opt back in.
AI and recording disclosure
Businesses are responsible for telling callers about AI assistance as required by law. Front&Center transcribes calls for the business dashboard; we do not store call audio by default. Add any required disclosure to your greeting in setup.
Contact
SMS help: support@frontandcenter.ca