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AI receptionist for fire damage restoration businesses in Canada

After the fire trucks leave, the phone doesn’t stop.

The fire trucks leave at one in the morning and the family starts calling for help. Front&Center answers your line in English or French while your crew is on site with the board-up. It takes where the fire was and whether anyone is staying in the house, books the assessment into your calendar, and flags the calls that need a board-up tonight.

Hear it answer a fire damage restoration callStart 14-day free trial
  • 14-day free trial · 30-day money-back
  • Keep your number
  • English & French
  • Cancel anytime
EmberLine Restoration(416) 555-0140 2:14Booking held

What the caller heard

  1. ReceptionistHi, thanks for calling EmberLine Restoration. What can I do for you?
  2. CallerThere was a kitchen fire last night. The cabinets are gone and the whole house smells like smoke.
  3. ReceptionistI’m sorry. That’s a hard night. Is anyone staying in the house, and is the power still on?
  4. CallerWe’re at my sister’s. The power is on but the kitchen is unusable.
  5. ReceptionistI can book an assessment to document the damage and start the cleanup plan. Tomorrow at 9:00 or 2:00. Which works? I’ll text the address back to confirm.

What lands in your dashboard

Reason
There was a kitchen fire last night. The cabinets are gone and the whole house smells like smoke.
Wants
We’re at my sister’s. The power is on but the kitchen is unusable.
Callback
(416) 555-0140
Next step
Visit held. Caller picks a time.

Text sent to the caller

Thanks for calling EmberLine Restoration. Your visit request is held. We’ll text to confirm the time.

The problem

Why fire damage restoration owners
miss jobs

Overnight calls get answered and flagged to you right away, with the address and the damage written down. Assessments get booked on your calendar.

  • Fires happen at night and so do the calls

    A kitchen fire at midnight leaves a family calling for help at one in the morning. Whoever answers then books the assessment.

  • A homeowner in shock calls everyone on the list

    After a fire, people phone company after company. The first calm voice that takes the details is the one they trust with the house.

  • Soot work keeps you in a respirator for days

    Cleaning, demolition and odour work mean your phone is in the truck while the next family is calling.

How it works

Three steps, and your customers
never dial a new number

  1. Step 1

    A call comes in

    Your phone still rings first. If you can’t answer, Front&Center picks up.

  2. Step 2

    The AI handles it

    It answers in your company’s name, asks what the job is and where, answers questions from what you’ve told it, and books a time or takes a message.

  3. Step 3

    You get the lead

    You get an alert with a summary. The recording and transcript are in your dashboard, and a text follow-up keeps the job from going cold.

The math

One recovered job
can pay for the month

We started the calculator with an example fire damage restoration job. Change it to what your jobs are worth.

Jobs saved from missed calls, per month
1
Plan

$8,000 back for a $300 month on Growth.

Recovered work$8,000
Growth plan$300

That’s 27× what the plan costs. Prices in CAD, per month.

Pricing

Pricing, once
you’ve heard it

Every plan starts with a 14-day free trial, and you have 30 days after your first payment to ask for a full refund.

30-day money-back guarantee14-day free trialNo contracts

Solo

$79CAD / month

or $790 CAD a year (2 months free)

For one-truck operators who can't pick up on the job: the phone gets answered and every call is on record, so you can see exactly what you missed.

  • 150 caller minutes / month
  • Answers missed & after-hours calls in English or French
  • Books jobs into your calendar
  • Emergency triage with safety advice
  • Missed-call text-back & callback queue
  • Every call on record: summary, transcript, recording, lead details and call problems
Start my free trial

14-day free trial, 30-day money-back guarantee

Starter

$150CAD / month

or $1,500 CAD a year (2 months free)

For a small crew that wants the AI getting better every week: it learns from every miss, texts callers for photos, and holds each booking until you approve it.

  • 500 caller minutes / month
  • Everything in Solo, for up to 5 teammates
  • Train from misses: answer a question once, it uses it on the next call
  • Asks callers for photos by text, on the call
  • Approve each booking before it's confirmed
Start my free trial

14-day free trial, 30-day money-back guarantee

Growth

Recommended

$300CAD / month

or $3,000 CAD a year (2 months free)

For multi-crew shops that want to see what the answering is worth: the weekly money recovered report, deposits taken on the call, and your CRM in step.

  • 1,500 caller minutes / month
  • Everything in Starter, for up to 10 teammates
  • Weekly money recovered report
  • Deposit links paid to your Stripe
  • Briefed transfers and on-call rotation
  • Two-way Jobber and HubSpot sync, plus custom lookups
Start my free trial

14-day free trial, 30-day money-back guarantee

Scale

$750CAD / month

or $7,500 CAD a year (2 months free)

For multi-location shops that want the AI working new leads and past customers on top of the answering.

  • 5,000 caller minutes / month
  • Everything in Growth, for up to 25 teammates
  • Calls new web & Google leads back in under a minute
  • Website chat and Google review requests
  • Estimate follow-up, tune-up reminder & win-back campaigns
  • Priority support
Start my free trial

14-day free trial, 30-day money-back guarantee

Talk to us

Enterprise

Custom

Custom minutes, onboarding and pricing for larger teams. Talk to us.

  • Custom caller minutes & pricing
  • Everything in Scale
  • Dedicated onboarding help
  • Volume / multi-location options
Contact usTalk to us

Prices in Canadian dollars, plus applicable tax. Compare every feature. Change plans anytime in Settings. Enterprise is custom: email us.

Questions

Fire damage restoration owners ask
before switching it on

  • Can an AI receptionist answer calls for my fire damage restoration business?

    Yes. The fire trucks leave at one in the morning and the family starts calling for help. Front&Center answers your line in English or French while your crew is on site with the board-up. It takes where the fire was and whether anyone is staying in the house, books the assessment into your calendar, and flags the calls that need a board-up tonight. Overnight calls get answered and flagged to you right away, with the address and the damage written down. Assessments get booked on your calendar.

  • What does the AI say when a fire damage restoration customer calls?

    It answers in your business’s name, for example “Hi, thanks for calling EmberLine Restoration. What can I do for you?”, then asks what the job is, how urgent it is and where it is, answers questions about your services, and offers open appointment times or takes a message for a callback.

  • How much is one missed fire damage restoration call worth?

    Say a typical job in Fire damage restoration is worth $8,000+. That’s an example; yours may be more or less. If a missed call goes to a competitor, that’s the job you lose. Recovering a single job like that in a month would cover the Growth plan at $300 CAD.

  • How much does an AI receptionist cost for a fire damage restoration company?

    Front&Center starts at $79 CAD/month on the Solo plan. Growth, at $300 CAD/month, adds the money recovered report, deposit links, briefed transfers and on-call, Jobber, HubSpot and custom lookups. Google review requests are on Scale at $750 CAD/month. Every plan starts with a 14-day free trial.

  • Do I keep my fire damage restoration business phone number?

    Yes. Your phone still rings first. Only the calls you don’t answer are forwarded to Front&Center through your carrier’s no-answer forwarding, so customers keep dialing the number they already know.

Other trades

Also answering for
these trades

Working out whether it’s worth it? Read what missed calls cost a trades business and how to forward missed calls in Canada. See all trades we serve.

Put Front&Center on your fire damage restoration line.

Hear it take a fire damage restoration call first. Setup is three steps from a computer, and you keep your number.

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